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We are unable to provide any compensation for affected customers -ECG

We are unable to provide any compensation for affected customers -ECG

The Electricity Company of Ghana has ruled out any compensation for customers who have been unable to purchase electricity credits due to a technical issue.

Charles Ayiku, the ECG’s General Manager in Charge of External Relations, told Eyewitness News that his organization is currently hampered.

“At this time, we are unable to provide any compensation.” As you are aware, we are experiencing some difficulties, so I would ask that we reach an agreement on that before we consider compensation.”

However, Kofi Kapito, the Chief Executive Officer of the Consumer Protection Agency, who had made an early call for compensation, insisted that the ECG was required to compensate customers.

“At this time, we are unable to provide any compensation.” As you are aware, we are experiencing some difficulties, so I would ask that we reach an agreement on that before we consider compensation.”

However, Kofi Kapito, the Chief Executive Officer of the Consumer Protection Agency, who had made an early call for compensation, insisted that the ECG was required to compensate customers.

Also read: ECG should compensate customers impacted by technical difficulties

“If it’s not on the table, they should put it on the table because it’s not fair,” he said.

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“So the excuse is no longer valid because if you are telling me that you have identified the problem and are unable to correct it from Tuesday to Friday, it is insufficient.”

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Mr. Kapito also emphasized that the ECG was to blame for the challenge.

“This is not a case of force majeure.” It is a man-made thing, so no one should kid themselves by claiming it is not their fault. It is entirely their fault.”

Customers have been unable to purchase credit for their prepaid meters using the ECG App or vending machines since Tuesday.


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