According to the National Communication Authority, it has begun refunding money to people who were charged twice for using the SIM re-registration App.
The Authority launched the SIM Card Re-Registration Self-Service (App) on the Google Play Store to give telecom subscribers another option for completing SIM card re-registration for a GH5 fee.
However, following the App’s successful launch, complaints have surfaced, with some claiming that they were charged twice for using the app.
While confirming the refund, Kwame Gyan, Director of Consumer and Corporate Affairs at the National Communications Authority, explained what caused the double charge.
“From my perspective, it is not a case of double charging.” It’s possible that when someone encounters data connectivity issues during the registration process, they restart. In the process, one may have to pay more than once.
We are considering working on it so that you can check the status of your payment.”
“So far, only about 40 people have made edible payments.” Some have already received their refunds, while others will shortly.”
He also revealed that nearly ten thousand people have used the self-service App for the process so far.
“The statistics are actually encouraging. Prior to Sunday, we had approximately 5,500 people who had registered through the App. We had an additional 1020 people register before midday Monday. As I speak, 10,000 people have registered through the App.”
“We’ve also received around 50,000 downloads so far.” We discovered that some people are attempting to register via the app but are unable to do so due to a mismatch between their Ghana cards and phone numbers. We encourage people to double-check their registration numbers so that we don’t run into problems.”
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