Mr Samuel Mahama, Managing Director of the Electricity Company of Ghana (ECG), has stated that while the technical fault that disrupted power purchase has been resolved, the company still faces challenges in the Ashanti region.
He promised that the region’s problems would be resolved by the end of today, Monday, October 3.
On Monday, October 3, he addressed a press conference in Accra, admitting that the company was to blame for its inability to provide service to its customers.
“I sell electricity with the Electricity Company of Ghana,” he explained. I admit our company admits fault for not being able to provide a service to customers, and we sincerely apologize.
“It was our fault that we were not on top of our game when it came to providing a service.” Let us not forget that in such a business, the customer is always the one who suffers when you fail to deliver on your promises. So, when I said I admit my fault, I meant I admit my fault for not being able to deliver the service that we promised.”
“I would like to apologize to all customers of the Electricity Company of Ghana who attempted to purchase power and were unable to do so, the company admits its fault, the company admits that it was unable to deliver on the service,” Mr Mahama said. However, the company would like all of its customers to be aware that the majority of vending machines are now operational. I used most because we still have a few challenges to work on in the Ashanti region. Hopefully, it will be resolved by the end of the day today.”
Most of the country’s power purchases were disrupted due to a technical fault, leaving customers frustrated.
On Saturday, October 1, the ECG informed customers that the problem had been resolved and that they could now purchase power.
“Customers can now purchase electricity credits from nearby vending points and all ECG District offices, including tomorrow, Sunday, October 2nd, 2022, from 9 AM to 4 PM,” according to the statement.
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